Turn One-Off Bookings Into Completed Treatment Plans
A multi-session plan only works if patients keep showing up.
Reflys books the full series at once and follows up between visits to keep adherence on track.
$0 today. Cancel anytime
Where treatment plans
fall apart
Multi-session treatment plans get booked one appointment at a time
Home-exercise adherence drops without a reminder system
Insurance authorization status gets asked about mid-treatment, repeatedly
Progress notes and visit history sit in the clinic's EMR, invisible to whoever is answering patient messages
Patients drop off mid-plan without anyone flagging it until the file goes cold
Discharge and home-exercise instructions get repeated from scratch with every patient
From First Session to Finished Plan
Recurring Series Booking
A full treatment plan scheduled in one flow.
Adherence Reminders
Automated check-ins between sessions.
FAQ Automation
Instant answers on authorization and coverage status.
CRM Integration
Connects to your EMR via API or webhook, configured directly into your automations — reads visit history and writes new series bookings and adherence check-ins back in parallel.
Where Rehab Conversations Happen
WhatsApp-led — series booking up front, then automated check-ins between visits to keep the plan on track.
Answer First Questions From Your Posts
Instagram DM answers first questions from people who find your clinic through exercise tips and posts, and points them to booking.
Best for:
- New-patient questions
- Booking link
Book the Series, Then Check In
WhatsApp books the full treatment series up front, then sends automated check-ins between visits.
Best for:
- Series booking
- Adherence check-ins
Physical Therapy Patient Engagement Software That Gets Plans of Care Finished
Patients rarely quit rehab on purpose. They feel a little better, miss one visit, and nobody notices until the file has gone cold. Physical therapy patient engagement software keeps the plan of care in front of the patient between visits and flags patient drop-off while there is still time to recover it.
How it works
Book the whole series at once
At the evaluation, schedule every visit in the plan in one chat flow. Treatment series booking removes the rebooking step after each session, which is where many patients slip away.
Check in between visits
Automated between-visit check-ins and home exercise program reminders keep patients active on the days they are not in the clinic, and give them an easy way to ask a question.
Answer authorization questions instantly
Load the coverage and insurance authorization details your team maintains, so patients stop calling mid-treatment to ask how many visits they have left. Clear answers on visit limits also help patients plan the rest of their care.
Sync with your EMR
EMR integration by API or webhook means series bookings and check-ins update the existing record. There are no duplicates and no second system to maintain.
In practice
Picture a patient six visits into a twelve-visit knee rehab plan. He misses Tuesday. In many clinics that is the last anyone hears from him. Here, he gets a message the same afternoon offering two new times and asking how the exercises are going. He rebooks for Thursday, mentions some swelling, and his therapist reads the reply before the session.
Practical tips
Send the first check-in within two days of the evaluation. Early contact sets the expectation that the clinic follows the plan, not only the appointments, and it lifts physical therapy patient retention.
Keep exercise reminders short and specific to the program, and let patients reply. A reply is an early warning that something hurts or is unclear.
Review missed-visit replies every week. Patterns such as work hours or transport point to scheduling fixes that lower your cancellation rate.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — the recurring series booking flow schedules the whole plan up front, so patients don't have to rebook after every visit.
Turn more conversations into customers.
Set up your first automation in under 10 minutes. No risk to your accounts—just more conversations turned into sales, starting today.
Start free trial7-day trial. Not charged until it ends.
Turn conversations into opportunities with automated replies and follow-ups.
Get better
at customer automation.
Powered by BJS Soft Solutions LLC © 2026, Reflys.
By using Reflys, you agree to our Terms of Service and acknowledge our Privacy Policy.