Send the Refill Reminder Before They Run Out
A prescription refill shouldn't depend on a patient remembering to call.
Reflys sends refill reminders automatically and answers prescription-status and transfer questions in the same thread.
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Where refills
get missed
Refill reminders depend on a patient remembering to call before running out
“Is my prescription ready?” messages repeat throughout the day
Transfer requests from another pharmacy get handled one phone call at a time
Prescription and refill history lives in the pharmacy system, disconnected from wherever patients are actually texting
Insurance and copay questions for a specific prescription are hard to answer without pulling up the record first
Multi-medication households get mixed up when refill reminders aren't tied to the right patient and prescription
From Refill Reminder to Ready for Pickup
Refill Reminder Flow
Automatic reminders sent before a prescription runs out, with refill requests captured in chat.
Status Update Automation
Instant pickup-ready notifications pulled from your pharmacy system.
Transfer Request Flow
New transfer requests captured in chat instead of a phone call.
CRM Integration
Connects to your pharmacy system via API or webhook, configured directly into your automations — reads prescription and refill history and writes new refill and transfer requests back in parallel.
Where Pharmacy Conversations Happen
WhatsApp-led — refill reminders, prescription-status updates, and transfer requests in one thread per patient.
Answer First Questions From Your Posts
Instagram DM answers first questions about hours, services, and stock from people who find your pharmacy through your posts.
Best for:
- Hours and services
- Stock questions
One Thread Per Patient
WhatsApp handles refill reminders, prescription-status updates, and transfer requests in one thread per patient.
Best for:
- Refill reminders
- Pickup-ready alerts
Pharmacy Refill Reminder Software That Reaches Patients Before They Run Out
A missed refill is a gap in medication adherence for the patient and a lost fill for the pharmacy. Both usually come down to someone forgetting to call. Pharmacy refill reminder software sends the reminder first, takes the request in chat and tells the patient when the order is ready, which cuts phone volume at the counter.
How it works
Remind before the last dose
Reminders go out ahead of the run-out date, and refill requests are captured in the same thread. The patient replies instead of calling and waiting on hold.
Notify when it is ready
Prescription ready notifications are sent automatically from your system, so the steady stream of prescription status calls through the day stops. Patients come in when the order is actually waiting, which shortens the line at pickup.
Take transfers in chat
A patient who wants a transfer from another pharmacy sends the details in a short flow. Prescription transfer request automation replaces one phone call per transfer.
Connect your pharmacy management system
By API or webhook, Reflys reads prescription and refill history and writes new refill and transfer requests back in parallel.
In practice
Picture a patient on three maintenance medications. Five days before the first one runs out she receives a reminder, replies “yes,” and the request reaches the pharmacy. Two days later a pickup message arrives and she collects all three on one trip. Nobody at the counter answered a phone, and she did not miss a dose.
Practical tips
Name the pharmacy and say the prescription is ready, but leave the drug name out of pickup notifications. Phones get shared and screens get seen.
Tie each reminder to one patient and one prescription. Households with several people on medication are where mix-ups happen. Use the first name of the person the prescription belongs to.
Make transfers effortless. Ask only for the patient's name, date of birth, the current pharmacy and the medication. Every extra question loses a new customer.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — a refill request is captured in chat and sent to your pharmacy system, so patients don't have to call and wait on hold.
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