Can Reflys tell patients whether we're in-network before they arrive?

Yes. Set up your accepted-plans list once, and Reflys answers instantly, every time, without staff repeating the same answer at the front desk.

Does this replace our existing EHR or urgent care software?

No — Reflys connects via API or webhook and gets configured directly into your existing automations, reading and writing patient and visit data in parallel.

Tell Walk-Ins Their Wait Time Before They Ask

Urgent care runs on walk-ins, and every one of them wants to know the wait before they commit to staying.

Reflys answers automatically and handles symptom pre-screen and insurance questions in the same thread.

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Urgent Care Clinic Automation: a customer question answered and confirmed in a Reflys chat

Where the front desk
gets overwhelmed

Walk-in wait times aren't communicated until a patient calls or shows up
Basic symptom intake happens entirely at the front desk, slowing every visit
“Are you in-network with my insurance?” gets asked dozens of times a day
Patient history and visit records live in the clinic's EHR, disconnected from the number patients are actually texting
Walk-in volume spikes (flu season, weekends) overwhelm front-desk staff with the same repeated questions
Discharge instructions and follow-up care get explained once, verbally, and forgotten by checkout

From Wait-Time Question to Walk-In

Urgent Care Clinic Automation workflow: inquiry captured, request handled, and details synced by Reflys

Wait-Time Updates
Automatic, real-time wait estimates sent before a patient commits to walking in.
Symptom Pre-Screen Flow
Basic intake captured in chat before arrival, so the front desk isn't starting from zero.
FAQ Automation
Instant answers on accepted insurance and in-network status.
CRM Integration
Connects to your EHR or urgent care platform via API or webhook, configured directly into your automations — reads patient history and writes new visits and intake data back in parallel.

Where Urgent Care Conversations Happen

WhatsApp-led — wait-time updates, symptom pre-screen, and insurance FAQs in one thread per visit.

Answer First Questions From Your Posts

Instagram DM answers first questions about hours, location, and insurance from people who find your clinic through your posts.

Best for:

Hours and location
Insurance questions

One Thread Per Visit

WhatsApp sends wait-time updates and handles symptom pre-screen and insurance FAQs in one thread per visit.

Best for:

Wait-time updates
Symptom pre-screen

Urgent Care Patient Communication Software for Faster Walk-In Visits

Every walk-in patient wants the same three answers before committing to the trip: how long is the wait, do you take my insurance, and can you treat this here. When the only way to find out is a call, the front desk spends its busiest hours on the phone. Urgent care patient communication software answers all three in chat.

How it works

Share the wait before they ask
Urgent care wait time notifications give patients a current wait time estimate, so they can decide whether to come now or later. That smooths the peaks at the door. An honest estimate also means fewer people walk out of a full waiting room.
Pre-screen before arrival
Urgent care symptom pre-screening collects basic intake in a short chat flow. Pre-registration is done on the way in and staff are not starting from zero.
Settle insurance instantly
Load your accepted plans once. Every in-network insurance question gets the same answer, and you can add self-pay pricing for patients without coverage.
Write to your EHR
Through EHR integration by API or webhook, intake details and new visits land in the patient record without anyone typing them in again.

In practice

Picture a Saturday in January with flu season volume at its peak. A parent messages asking about the wait. She sees it is about an hour, completes the pre-screen for her son from the car, confirms the clinic is in-network and arrives with intake finished. The front desk checks them in within a minute instead of handing over a clipboard.

Practical tips

Update the wait estimate on a fixed rhythm during peaks. A slightly conservative number builds more trust than an optimistic one. Tell patients when the number was last updated.
Put emergency guidance at the top of the pre-screen. Chest pain, trouble breathing or signs of stroke should be told to call 911, not to wait in a queue.
Send discharge instructions in writing after the visit. Patients forget much of what they hear at checkout, and a message is something they can reread.

Frequently Asked Questions