Can Reflys tell the difference between a medical question and a boarding request?

Yes — messages are automatically routed to the right team member based on what's being asked, so boarding and grooming requests don't sit in the same queue as medical concerns.

Does Reflys work with our practice management system, or is it a separate system to maintain?

It connects directly via API or webhook and is configured into your automations, so pet and owner records, bookings, and reminders all stay in your existing system.

Know Which DMs Are Emergencies Before You Open Them

Worried pet owners message at all hours, and medical, boarding, and grooming requests all land in the same inbox.

Reflys triages automatically and keeps wellness reminders on schedule.

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Veterinary Clinic Automation: a customer question answered and confirmed in a Reflys chat

Where urgent pet messages
get buried

Worried pet owners message urgently and need to know if it's an emergency
Vaccination and wellness reminders are inconsistent without automation
Medical questions and boarding/grooming requests blur into one inbox
Pet and owner records live in the clinic's practice management system, separate from wherever the DMs are actually happening
Multi-pet households get mixed up when reminders and history aren't pulled from one record
Medication refill requests get missed without a way to check the last fill date mid-conversation

From Worried Message to the Right Next Step

Veterinary Clinic Automation workflow: inquiry captured, request handled, and details synced by Reflys

Triage-Style FAQ
Separates urgent symptoms from routine questions, with clear next steps for emergencies.
Automated Wellness Reminders
Vaccination and check-up recalls on schedule.
Unified Inbox
Medical vs. boarding/grooming requests routed to the right team member.
CRM Integration
Connects to your practice management system via API or webhook, configured directly into your automations — reads pet and owner history and writes new bookings and reminders back in parallel.

Where Pet Owners Reach You

WhatsApp for triage and wellness reminders; Instagram DM covers the boarding and grooming questions that already arrive there.

Boarding and Grooming Questions, Answered

Instagram DM covers the boarding and grooming questions that already arrive there and routes them to the right team member.

Best for:

Boarding requests
Grooming questions

Triage and Wellness Reminders

WhatsApp handles triage for urgent messages and keeps vaccination and check-up reminders on schedule.

Best for:

Urgent triage
Vaccination reminders

Veterinary Client Communication Software That Sorts Emergencies From Routine Requests

A vet clinic's inbox mixes a dog that ate chocolate with a grooming request and a refill question. When they all look the same, the urgent one waits. Veterinary client communication software sorts messages as they arrive, so worried owners get clear next steps and routine requests reach the right person without a hunt through the thread.

How it works

Triage with a few quick questions
Vet clinic triage automation uses a short flow to separate urgent symptoms from routine questions. Owners get immediate next steps for an emergency and your team is alerted at once.
Route by request type
Medical questions and boarding and grooming requests land with different team members in one unified inbox, so the kennel desk is not reading clinical messages.
Automate wellness recalls
Pet vaccination reminders and annual check-up recalls go out on schedule for each pet, without anyone building a call list from vaccine due dates. Owners can book the visit straight from the reminder.
Pull history from your system
Connected to your practice management system by API or webhook, Reflys reads pet and owner records and writes new bookings and reminders back.

In practice

Imagine 9 pm on a Saturday. An owner messages that her cat has not eaten since morning. The triage flow asks three questions, recognizes this is not routine, tells her what to do next and where to go, and alerts the on-call team. At the same moment, a boarding inquiry for next month is answered and queued for Monday. Neither message waited behind the other.

Practical tips

Have a veterinarian write the emergency vet triage questions and the next-step wording. Automation should repeat clinical guidance your team already gives, never invent it.
For multi-pet households, name the pet in every reminder. “Bella is due for her rabies booster” gets acted on. “Your pet is due” gets ignored.
Include the last fill date when medication refill requests are passed to staff, so approval takes one look instead of a records search.

Frequently Asked Questions

Questions? We've got answers.

Everything you need to know about Reflys, automations, integrations, and getting started.

The triage flow asks a few quick questions to separate urgent symptoms from routine requests, then gives worried owners clear next steps for anything urgent, with your team alerted immediately.