The Tidio alternative built for social DMs
Automate Instagram, Messenger, WhatsApp and TikTok DMs, plus SMS and email, from $12 a month. Tidio's Starter plan is $29 a month for 100 conversations.
4.9/5 on G2 · Trusted by 1,000+ brands · Official Meta and TikTok APIs
4.9/5 Stars Rating
Trusted by 1,000+ brands
1,000+ brands running on Reflys
Join the marketers who have already automated sales on their social channels.
Instagram
WhatsApp
Messenger
TikTokEvery conversation answered. Every lead followed up.
The problems that cost you sales in your DMs, and the Reflys feature that solves each one.
Comments pile up with no reply
Comment-to-DM
Every commenter gets the link, price or offer in a DM the second they comment.
See how it worksDMs at 2 a.m. go unanswered
Keyword and default replies
Every message gets an instant answer, day and night, on every channel.
See how it worksStory mentions get lost
Story mention replies
Thank everyone who tags you and send them a discount or link automatically.
See how it worksQuestions your flows can't predict
Reflys AI
AI answers in your brand voice and spots buying intent, so hot leads get priority.
See how it worksLeads go cold after the chat ends
SMS and email follow-up
Collect emails and phone numbers inside the DM, then follow up by SMS and email.
See how it worksYou can't see which chats made money
Order tracking
Connect Shopify, WooCommerce or BigCommerce and see the orders your conversations bring in.
See how it worksMessages scattered across four apps
Unified inbox
Instagram, Messenger, WhatsApp and TikTok land in one inbox your whole team works from.
See how it worksCampaigns sent by hand
Broadcasts
Send WhatsApp and Messenger broadcasts to the right customers using tags and custom fields.
See how it worksAutomation that follows your rules.
You decide what triggers a response, what Reflys sends, and when an automation should run.
- Customize every response
- Choose exact triggers
- Pause or edit flows anytime
- Take over instantly
- Built on official platform APIs
Pricing Reply
AutoAnswer common pricing questions automatically
Website Link
LINKShare the right page when a customer is ready
Link to Form
FORMCollect the details you need
Everything included in Reflys
Every feature below is in the product today, across all four channels plus SMS and email.
- Comment-to-DM on posts and reels
- Story mention replies
- Keyword replies
- AI intent recognition
- Conversation starters
- Main menu
- Default reply for every DM
- Referral links
Messenger
- Comment-to-DM on Facebook posts
- Welcome message
- Conversation starters
- Main menu
- Keyword replies
- AI intent recognition
- Default reply
- Messenger broadcasts
- WhatsApp automation builder
- WhatsApp broadcasts
- Website chat widgets
- Keyword automation
- AI intent recognition
- Conversation starters
- Referral links and QR codes
- Click-to-WhatsApp ads
TikTok
- Comment-to-DM on TikTok videos
- Welcome message
- Conversation starters
- Keyword replies
- AI intent recognition
- Default reply
- Referral links
- QR codes
Platform
- AI flow builder
- Custom chatbot flows
- Unlimited keyword triggers
- Live chat across every channel
- Contact tags and segments
- One-tap contact data collection
- Conversion events and metrics
SMS, email and stores
- SMS automation
- Email automation
- Grow SMS and email lists from DMs
- Shopify, WooCommerce and BigCommerce
- Order and sales tracking
- UGC and story tracking
- Meta ads builder
Launch your first automation in minutes
Connect your channels, choose what should trigger the conversation, and let Reflys handle the response.
Connect your channels
Connect the channels your customers already use every day.
Build your automation
Choose the trigger and actions that move conversations forward.
Launch your automation
Publish your flow and let Reflys respond automatically.
What you pay, side by side
The plan you would need on each platform, at monthly prices unless noted.
| What you need | Tidio | Reflys |
|---|---|---|
| Entry plan | $29/mo · Starter | $12/mo · Pro |
| Entry plan, billed annually | $24.17/mo · Starter | $9/mo · Pro |
| AI replies | Paid add-on (Lyro) | Included (basic AI) |
Tidio prices as listed on tidio.com/pricing on 1 November 2026, in USD.
Tidio's Lyro AI Agent includes 50 conversations once, then is a paid add-on from $32.50 a month billed annually. WhatsApp message fees are set by Meta and apply on every platform, on top of the plan price.
Entry plans compared
Tidio Starter and Reflys Pro, line by line.
| Feature | Tidio Starter | Reflys Pro |
|---|---|---|
| Monthly price | $29 | $12 |
| Price per month, billed annually | $24.17 | $9 |
| Included each month | 100 conversations | 1,000 contacts |
| AI replies | Paid add-on | Basic AI included |
From each company's pricing page on 1 November 2026. Tidio features from its Starter plan; Reflys features from reflys.com/pricing.
Connect Reflys to the tools you already use
Sync conversations with your store, CRM, and messaging channels without extra engineering.
Connect Reflys with your ecommerce platform to trigger conversations from abandoned checkouts, order activity, and customer actions.
Real businesses. Real results.
See how businesses use Reflys to turn social conversations into leads, orders, and bookings.
The Space
Coworking space
We used to miss messages all the time. Now Reflys answers every comment and DM instantly, and more people are reaching out to us.
Used Reflys For:
Mahad Asgher
Founder, The Space
Procurement League
Procurement education & community
Reflys brought all our messages into one inbox. Every comment and DM gets a quick reply, and our community is more active than ever.
Used Reflys For:
Courtney Rowlands
Team Member
Arwa Taiba Restaurant
Restaurant & hospitality
Reflys answers our guests' comments and DMs instantly, and our sales grew by 75% in just a few months.
Used Reflys For:
Ali Hassan
Founder, Arwa Taiba Restaurant
Why teams switch to Reflys
Less than half the price
Reflys Pro is $12 a month with 1,000 contacts. Tidio's Starter plan is $29 for 100 conversations.
Built for DMs and comments
Comment-to-DM, keyword replies, story mentions and broadcasts across Instagram, Messenger, WhatsApp and TikTok.
SMS and email from your DMs
Collect phone numbers and emails inside a conversation, then follow up by SMS or email from the same place.
Built for online stores
Connect Shopify, WooCommerce or BigCommerce and track the orders that come from your conversations.
Switch from Tidio in an afternoon
- 1
Start your trial and connect your accounts
Sign in with Facebook to connect Instagram and Messenger, then add WhatsApp and TikTok. Reflys works through the official Meta and TikTok APIs.
- 2
Rebuild your top automations
Start with the automations that bring in the most leads, usually comment and keyword replies. Most take a few minutes each.
- 3
Turn them off in Tidio
Pause the matching automations in Tidio when you publish them in Reflys, so nobody gets two replies to the same message.
Tidio vs Reflys: common questions
Pricing, AI and switching, answered.
Tidio has a Free plan (50 conversations), Starter ($29 a month, or $24.17 billed annually, 100 conversations), Growth (from $59, or $49.17, from 250 conversations) and Plus (from $300 a month plus usage), with Premium on request. The Lyro AI Agent and Flows are add-ons. These are the prices on tidio.com on 1 November 2026.
Turn more conversations into customers.
Set up your first automation in under 10 minutes. No risk to your accounts—just more conversations turned into sales, starting today.
Start free trial7-day trial. Not charged until it ends.
Turn conversations into opportunities with automated replies and follow-ups.
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at customer automation.
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