Keep Every Vaccination on Schedule Without the Reminder Calls
Vaccination schedules, sick-visit triage, and the same handful of parent questions take up most of a pediatric front desk's day.
Reflys automates all three on WhatsApp so staff can focus on the visit, not the phone.
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Where pediatric front desks
fall behind
Vaccination schedules are tracked manually, so due dates get missed
Sick-visit requests and routine questions arrive in the same unsorted inbox
The same handful of parent questions — fever thresholds, dosing, what's contagious — repeat all day
Each child's immunization and visit history lives in the clinic's EHR, invisible from the parent's chat thread
Multi-child families get mixed up when reminders aren't tied to the right child's record
After-hours messages from worried parents go unanswered until the next business day
From Parent Question to the Right Visit
Vaccination Reminder Flow
Per-child reminders sent automatically on your clinic's schedule.
Sick-Visit Triage
Separates same-day sick visits from routine questions, with next steps for anything urgent.
FAQ Automation
Instant answers on common parent questions like fever thresholds and dosing.
CRM Integration
Connects to your EHR via API or webhook, configured directly into your automations — reads each child's immunization and visit history and writes new bookings and reminders back in parallel.
Logistics and triage only — no diagnosis or treatment advice given in chat.
Where Parents Reach You
WhatsApp-led — vaccination reminders, sick-visit triage, and parent FAQs in one thread per family.
Answer First Questions From Your Posts
Instagram DM answers first questions about hours, new-patient sign-up, and booking from parents who find your clinic through your posts.
Best for:
- New-patient questions
- Booking link
One Thread Per Family
WhatsApp handles vaccination reminders, sick-visit triage, and parent FAQs in one thread per family.
Best for:
- Vaccination reminders
- Sick-visit triage
Pediatric Appointment Reminder Software That Keeps Every Child on Schedule
Parents do not skip vaccines on purpose. They lose track of which child is due for what. Meanwhile the front desk fields the same fever questions all day. Pediatric appointment reminder software ties each reminder to the right child and answers routine questions, so the phones are free for families who need to speak to a person.
How it works
Remind per child, not per household
A pediatric vaccination reminder system follows each child's immunization schedule and names the child in the message, so multi-child families know exactly who is due and when.
Sort sick from routine
Sick visit triage automation asks a few questions to separate a same-day sick visit from a routine question, with clear next steps for anything urgent. A worried parent gets direction in a minute instead of waiting in a phone queue.
Answer the repeat questions
Load clinician-approved answers to common fever questions and similar topics, so parents get them instantly instead of waiting on hold.
Read from your EHR
With EHR integration by API or webhook, Reflys uses each child's visit history and writes new bookings and recall reminders back to the same record.
In practice
Imagine a family with three children. In August the eldest needs a sports physical, the middle child has vaccine due dates coming up before school, and the youngest is due for one of her well-child visits. The parent receives one clear message per child, books all three for the same morning in chat, and the clinic never makes a reminder call.
Practical tips
Have a pediatrician write and sign off every automated answer. Review them each year, and route anything outside the script to your nurse line.
Start reminders for school and sports physicals in early summer. August slots fill fast and late bookers end up frustrated. A reminder in June gives families a choice of dates.
Set an after-hours reply that says when the office reopens and what to do in an emergency. After-hours parent messages should never sit unanswered overnight.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — reminders are sent per child, on the schedule your clinic sets, not a generic one-size-fits-all cadence.
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