Automate Instagram Story Replies
Click the ‘Add Automation’ button
Now, select the trigger option: ‘User replies to your story’.
Click on the trigger block. Here, you have two options to set triggers:
- All Stories
- Specific Story
You can choose to set automation for either a specific story or all stories. The automation can be triggered by specific keywords or any text within the story. After selecting the trigger option, click the ‘Save’ button.
Now, we need to select how we want to reply to our users. To do this, click the plus button to set up an automated reply. You will see the following options:
On Instagram DM
On SMS
On Email
Note: If you haven’t connected the SMS and Email channels, these two options will not be visible. By default, Instagram DM is selected.
Click on the ‘Instagram’ option.
You’ll see a new Instagram DM tile has been added.
Now click on the ‘Send Message’ tile. You’ll see this screen. Enter your reply message and click the ‘Save’ button.
Currently, the automation is in offline mode. Click the ‘Set Live’ button to activate the automation.
Your automation is now live.
