Can it handle special requests like allergies, high chairs, or a birthday cake?

Yes. Reflys captures notes at the time of booking and passes them straight to the host stand, so nothing gets lost between the call and the table.

Does this replace our reservation system, or work alongside it?

It works alongside it — Reflys connects to your reservation system via API or webhook, configured directly into your booking automations, so tables booked in chat show up there automatically.

Fill Every Table Without Tying Up the Host Stand

Dinner rush means someone has to choose between seating walk-ins and answering the phone for reservations, so calls go to voicemail while parties wait elsewhere.

Reflys takes bookings, confirms parties, and reminds guests before their reservation, all in the same WhatsApp thread the host stand can glance at between courses.

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Fine Dining Automation: a customer question answered and confirmed in a Reflys chat

Where tables
sit empty

Dinner-rush phone calls go unanswered because the host stand is busy seating walk-ins
Friday-night no-shows leave tables empty with no time to refill them
Special-occasion requests — allergies, high chairs, a birthday cake — get scribbled on paper and lost by close
Reservation details live in the booking system, separate from wherever guests actually text the restaurant
Guests stand at the door during a wait instead of getting a text when their table's ready
“Are you open for walk-ins right now?” gets asked on the phone during every rush

From Booking Request to Seated Table

Fine Dining Automation workflow: inquiry captured, request handled, and details synced by Reflys

Reservation & Waitlist Automation
Guests book, join the waitlist, and get seated-table texts without a call.
No-Show Reminders
Same-day confirmation with a one-tap reply cuts forgotten bookings.
Special Request Capture
Allergies, occasions, and seating notes are logged at booking and sent straight to the host stand.
CRM Integration
Connects to your reservation system via API or webhook, configured directly into your booking automations — reads table availability and writes new bookings back in parallel, no double entry.

Where Reservation Conversations Happen

WhatsApp-led — reservation confirmations, party-size changes, and pre-visit reminders happen in a thread guests actually check, unlike a phone ringing during service. Instagram DM is a secondary channel for guests who first found you through a post or story.

Book Guests Who Found You on a Post

Instagram DM takes reservation requests from guests who first found you through a post or story.

Best for:

Reservation requests
Posts & stories

Confirm, Remind, and Seat in One Thread

WhatsApp handles reservation confirmations, party-size changes, waitlist texts, and pre-visit reminders.

Best for:

No-show reminders
Waitlist updates

Restaurant Reservation Reminder Software That Fills Tables Without the Phone

At 7 pm on a Friday the host stand has one job too many. Someone must seat the walk-ins or answer the phone, and whichever loses costs you covers. Restaurant reservation reminder software takes bookings, confirmations and the waitlist out of that moment, so the phone stops competing with the guests in front of you.

How it works

Take bookings and the waitlist in chat
Guests reserve, change party size or join the waitlist by message. Restaurant waitlist text notifications then send a table-ready text, so nobody crowds the door during the dinner rush.
Confirm on the day
Reservation confirmation texts go out the same day with a one-tap reply. A guest who cannot come tells you in time to reseat the table.
Capture requests at booking
Guest special requests such as allergy notes, a high chair or a birthday are logged with the reservation and sent to the host stand, not left on a slip of paper.
Connect your reservation system
By API or webhook, Reflys reads availability and writes every booking and change back.

In practice

Picture a party of six booked for 8 pm on Saturday. At noon they receive a confirmation and reply that they are now four and one guest has a shellfish allergy. The floor plan is adjusted, the kitchen is told and the freed seats go to a couple on the waitlist. All of it is settled by 12:10, hours before service, with no call to the restaurant.

Practical tips

Send the confirmation late morning on the day of the booking. It is early enough to refill the table and late enough that plans are firm.
Make canceling as easy as confirming. A guest who can cancel in one tap does it. A guest who has to call simply does not show.
Read allergy notes back to the guest in the confirmation. It reassures them and catches mistakes before the kitchen is working from them.

Frequently Asked Questions

Questions? We've got answers.

Everything you need to know about Reflys, automations, integrations, and getting started.

Yes — a same-day reminder with a one-tap confirm link gets far more responses than a booking left to memory, and most no-shows are a forgotten reservation, not a change of mind.