Won't automated rent reminders come across as impersonal?

The reminder flow is written as a plain, friendly nudge on the schedule you set, and it still hands off to your team the moment a tenant has a real question, like a payment plan.

Will this create duplicate records in our property management software?

No — Reflys connects via API or webhook, configured directly into your automations, and reads and writes to your existing property management system in parallel, so nothing gets entered twice.

Handle Every Tenant Message Without a 24-Hour Front Desk

Maintenance requests, lease questions, and rent reminders don't stop at 6pm, but most property managers still chase them by phone and email.

Reflys logs the request the moment a tenant messages and keeps rent reminders on schedule automatically.

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Property Management Automation: a customer question answered and confirmed in a Reflys chat

Where tenant
requests get stuck

Maintenance requests come in by phone or text with no consistent way to log or track them
Rent reminders get sent manually, if they get sent before the due date at all
Lease-renewal and move-out questions repeat with every tenant, every cycle
Tenant and lease records live in the property management system, disconnected from wherever tenants are actually messaging
Vacant-unit inquiries from prospective renters get mixed in with current-tenant issues in the same inbox
After-hours maintenance messages sit unanswered until the next business day, even for urgent issues

From Tenant Message to Logged Request

Property Management Automation workflow: inquiry captured, request handled, and details synced by Reflys

Maintenance Request Intake
Tenants describe and log an issue in chat, timestamped and routed automatically.
Automated Rent Reminders
A friendly nudge sent on the schedule you set, before the due date.
FAQ Automation
Instant answers on lease terms, renewal, and move-out process.
CRM Integration
Connects to your property management software via API or webhook, configured directly into your automations — reads tenant and lease records and writes maintenance and payment-reminder status back in parallel, so nothing's entered twice.

Where Tenant Conversations Happen

WhatsApp-led — tenants already use it for everyday messages, and maintenance requests and rent reminders both work better as a running thread than a phone call.

Answer Prospective Renters on Instagram

Instagram DM answers vacant-unit questions from listing posts, so they stay out of the current-tenant inbox.

Best for:

Vacant-unit inquiries
Lease FAQs

Keep Rent Reminders on Schedule

Friendly rent nudges go out on WhatsApp before the due date, as a running thread instead of a phone call.

Best for:

Rent reminders
Renewal questions

Tenant Communication Software That Logs Every Request the Moment It Arrives

Tenants do not report a leak during office hours. They report it when they notice it, by text, to whoever's number they have. Tenant communication software gives every message one place to land, with a timestamp and a route, so nothing depends on someone remembering a voicemail.

How it works

Log maintenance in chat
Maintenance request automation asks the tenant to describe the issue, records it with a time and unit, and routes it to the right person. Work orders start with complete information. The tenant gets a confirmation that the request was received, which stops repeat messages about the same issue.
Remind before rent is due
Automated rent reminders go out on the schedule you set ahead of the rent due date, in a friendly tone, so fewer tenants reach the point of late fees.
Answer lease questions instantly
Load your answers on lease renewal, the move-out process and the security deposit once. Tenants get them at any hour.
Connect your property management software
By API or webhook, Reflys reads tenant and lease records and writes requests back, with no duplicate entries.

In practice

Imagine a tenant who finds water under the kitchen sink at 10 pm on a Friday. She messages, answers two questions about where it is coming from and whether it is spreading, and sends a photo. The request is logged as urgent and the on-call contractor is alerted. On Monday the manager opens a record with the time, the photo and the repair note already attached.

Practical tips

Define what counts as one of your after-hours emergencies and say so in the flow: active leaks, no heat, lockouts. Everything else can be logged for the morning.
Ask for a photo with every maintenance request. It saves a diagnostic visit and helps the contractor bring the right part.
Keep vacant units in a separate flow. Prospective renters asking about availability should never wait behind a current tenant's repair thread.

Frequently Asked Questions

Questions? We've got answers.

Everything you need to know about Reflys, automations, integrations, and getting started.

Yes — a tenant describes the issue and, where useful, sends a photo, and it's logged automatically instead of waiting for someone to pick up the phone.