Let Merchant Clients Check Their Own Inventory Without Emailing You
A 3PL's merchant clients want to know stock levels and order status without waiting on an email reply.
Reflys answers instantly from live inventory data and keeps new-client onboarding moving without a back-and-forth thread.
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Where merchant
requests get stuck
Merchant clients email or call for stock counts and order status instead of checking in real time
New-client onboarding depends on a shared spreadsheet and a string of setup emails
Inventory and order data live in the warehouse management system, disconnected from wherever merchant clients are actually messaging in
Restock and low-inventory alerts get sent manually, if they get sent at all
Shipping-exception questions — damaged, delayed, misrouted — get mixed in with routine status questions in the same inbox
Billing and storage-fee questions repeat for every client on a different plan
From Stock Question to Onboarded Merchant
Live Inventory & Order Status
Merchant clients get real-time stock and order answers, scoped to their own account.
Client Onboarding Flow
A checklist walks new merchants through setup without a spreadsheet or email chain.
Low-Stock Alerts
Automatic restock notifications before a client's inventory runs out.
CRM Integration
Connects to your warehouse management system via API or webhook, configured directly into your automations — reads live inventory and order data and writes updates back in parallel, so the record's always current.
Where Fulfillment Conversations Happen
WhatsApp-led — inventory and order-status FAQs per merchant account, plus onboarding checklists for new clients coming on board.
Answer Brands Looking for a 3PL
Instagram DM answers pricing, capacity, and integration questions from brands comparing fulfillment partners.
Best for:
- Pricing questions
- Integration questions
Give Every Merchant a Live Inventory Line
WhatsApp carries inventory and order-status answers per merchant account, plus onboarding checklists for new clients.
Best for:
- Inventory FAQs
- Client onboarding
3PL Client Communication Software That Lets Merchants Check for Themselves
A 3PL's clients are e-commerce brands that need two numbers many times a day: how many units are left and where an order is. When the only way to find out is an email to an account manager, your team becomes a slow search engine. 3PL client communication software answers from live data, scoped to each merchant.
How it works
Answer stock and order questions live
Real-time inventory visibility and order status automation give merchant clients current SKU counts and order status for their own account only. The answer arrives in seconds, including at night and on weekends.
Onboard with a checklist
3PL client onboarding runs as a guided checklist in chat, replacing the shared spreadsheet and the string of setup emails. Each new merchant knows what is done and what is still needed.
Warn before stock runs out
Low stock alerts go out automatically so a client can arrange a restock before a product goes unavailable.
Connect your warehouse management system
By API or webhook, Reflys reads inventory and order data and keeps each client's view limited to their own goods.
In practice
Picture a skincare brand running a weekend promotion. On Saturday night the founder asks how many units of the best seller remain and learns there are 140, with 60 orders waiting to ship. On Sunday morning a low stock alert tells her the count has dropped below her threshold. She books an inbound shipment for Tuesday. Your account manager saw the whole exchange on Monday and had nothing to chase.
Practical tips
Set low stock thresholds with each client during onboarding, in days of cover instead of units. A fast seller and a slow one need different warnings.
Route shipping exceptions such as damaged or misrouted orders to a person immediately. Routine status can be automated. Problems need an owner.
Publish how storage fees and other charges are calculated and let clients ask in chat. Billing questions repeat because the first answer was hard to find.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — replies are scoped to the account asking, so one merchant's stock and order data never shows up in another's conversation.
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