Dispatch the Nearest Rider Without a Radio Call
An on-demand delivery fleet lives or dies on how fast a request turns into an assigned rider.
Reflys captures the delivery request in chat and keeps every merchant account updated on rider status automatically, without a call to dispatch.
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Where delivery
requests get stuck
Delivery requests come in by call or radio, slowing down how fast a rider gets assigned
Merchant clients ask for rider location and ETA throughout the day, one message at a time
Dispatch and rider-location data live in a separate fleet system, disconnected from wherever merchants and customers are actually messaging
COD collected across dozens of riders needs reconciling against what each merchant is actually owed
Failed or delayed drop-offs get flagged late, after a customer has already complained
Onboarding a new merchant account means manual setup before their first delivery request even goes through
From Delivery Request to Assigned Rider
Delivery Request Flow
Pickup and drop-off details captured in chat, routed straight to dispatch.
Live Rider Status Updates
Assigned, picked up, delivered — sent automatically as each status changes.
COD Reconciliation Summaries
Automated end-of-day totals matched against what each merchant is owed.
CRM Integration
Connects to your dispatch or fleet management system via API or webhook, configured directly into your automations — reads rider and delivery status and writes new requests back in parallel, no double entry.
Where Dispatch Conversations Happen
WhatsApp-led — delivery requests, live rider status, and COD reconciliation across every merchant account your fleet serves.
Sign Up New Merchants From Your Profile
Instagram DM answers coverage, pricing, and onboarding questions from merchants looking for a delivery partner.
Best for:
- Merchant inquiries
- Coverage questions
Keep Every Merchant Updated on Rider Status
WhatsApp carries delivery requests, live rider status, and COD reconciliation for every merchant account.
Best for:
- Live rider status
- COD reconciliation
Last-Mile Delivery Dispatch Automation That Assigns Faster and Reports Itself
An on-demand delivery fleet is judged on one thing: how fast a request becomes a driver on the way. Requests that arrive by phone slow that down, and merchants who cannot see progress call to ask. Last-mile delivery dispatch automation takes the request in chat and reports each status change automatically.
How it works
Capture the request in chat
Delivery request intake collects pickup and drop-off details in a short flow and routes them straight to dispatch, which shortens the time to driver assignment. The merchant gets a confirmation as soon as the job is accepted.
Report status as it changes
Live driver status updates tell the merchant when a job is assigned, picked up and delivered, with no message required from your team. Each update includes an ETA for the drop.
Reconcile cash daily
COD reconciliation produces end-of-day totals matched against what each merchant is owed, across every driver. Disputes are settled from one shared record.
Connect your dispatch system
By API or webhook, Reflys reads job and driver data from your fleet management system and writes requests back, with no duplicates.
In practice
Say a florist needs twelve bouquets delivered by 1 pm on a Friday. At 10:05 she sends the addresses. By 10:09 a driver is assigned and she is told. She receives a pickup confirmation at 10:40 and twelve delivered messages through the morning. At 6 pm her COD summary arrives with the amount she is owed. She did not call dispatch once.
Practical tips
Flag a failed drop-off to the merchant immediately, with the reason. They can reach their customer faster than you can, and the delivery is often saved.
Set up new merchant accounts with saved pickup details. A merchant who can send a request in one line sends more of them.
Send the COD summary at the same time every day. Merchant delivery notifications about money build more trust than any other message you send.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — each merchant account gets its own conversation and delivery history, so requests and status updates never cross between clients.
Turn more conversations into customers.
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