Can this handle pre-arrival questions like transfer times and what to pack?

Yes — a pre-arrival flow answers the common ones automatically and can be triggered ahead of each guest's arrival date.

Does this need a custom build to connect to our resort's PMS and activity booking system?

No — it connects via a standard API or webhook and is configured directly into your existing automations, reading guest and reservation data and writing activity bookings back in parallel.

Turn Every Guest Question Into a Booked Activity

Resort guests ask about excursions, dining reservations, and transfer logistics constantly, and every one of those questions is also an upsell opportunity if it's answered fast enough.

Reflys handles both at once, automatically, from before arrival through checkout.

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Resort Guest Messaging Platform: a customer question answered and confirmed in a Reflys chat

Where resort
requests get stuck

Excursion and activity questions repeat across every guest, often the same few options
Dining reservation requests get handled inconsistently across restaurants and outlets on the property
Pre-arrival logistics — transfer time, what's included, what to pack — get asked right before the trip
Guest profile and reservation data sit in the resort's PMS, disconnected from the WhatsApp thread guests are actually using
Upsell opportunities — a spa slot, a room upgrade, a better excursion package — get missed because nobody's proactively offering them
In-stay requests placed after hours wait until the next shift instead of getting an immediate response

From Guest Question to Booked Activity

Resort Guest Messaging Platform workflow: inquiry captured, request handled, and details synced by Reflys

Excursion & Activity Booking
Guests browse and book directly inside the chat.
Dining Reservation Flow
Table requests across outlets handled and confirmed automatically.
Pre-Arrival Sequence
Transfer, packing, and property info sent ahead of arrival.
CRM Integration
Connects to your resort's PMS and activity booking system via API or webhook, configured directly into your automations — reads guest and reservation data and writes activity and dining bookings back in parallel.

Where Resort Conversations Happen

WhatsApp-led — resort guests are often traveling internationally and already messaging on it, and a single thread covers pre-arrival logistics through in-stay requests.

Answer Guests Planning the Trip

Instagram DM answers package, activity, and what's-included questions from travelers browsing the resort.

Best for:

Package questions
Activity inquiries

One Thread From Arrival to Checkout

WhatsApp handles pre-arrival logistics, excursion bookings, dining reservations, and in-stay requests.

Best for:

Excursion bookings
Dining reservations

How Resorts Can Turn Guest Questions Into Booked Activities

Resort guests ask a lot of questions, and most of them are about spending more time and money on your property. Which excursions run on Thursday? Can we book the beach restaurant? Is there a spa slot tomorrow? When answers are slow, guests settle for whatever is easiest, and the extra revenue goes with it.

A few changes help your team answer faster and sell more without pushing:

How to fix it

Start the conversation before arrival
Send transfer details, what's included, and what to pack a few days before check-in. Guests arrive informed and ready to plan.
Suggest activities, don't wait to be asked
A pre-arrival message listing popular excursions gets bookings that would never happen at the front desk.
Let guests book in the same chat
“Would you like to book?” followed by a confirmation beats “please visit the activities desk.”
Use one process for every dining outlet
Guests should not need to know which restaurant has which booking method.
Answer in-stay requests at any hour
A request at 11 p.m. that waits until the morning shift feels like poor service.

Reflys sends a pre-arrival sequence on WhatsApp, lets guests browse and book excursions and dining in chat, and handles requests through the whole stay. It connects to your PMS and activity booking system, so bookings land where your team already works.

Frequently Asked Questions

Questions? We've got answers.

Everything you need to know about Reflys, automations, integrations, and getting started.

Yes — availability is checked and the booking confirmed in the same conversation, so a question turns into a confirmed reservation instead of a callback.