Stop Chasing Documents One Email at a Time
A stalled application usually means a missing document, not a missing buyer.
Reflys sends automated reminders for what's still needed and gives borrowers an instant status update, so loan officers spend time underwriting, not chasing paperwork.
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Where loan files
stall
Missing-document follow-up happens by email and gets buried in a crowded inbox
“What's the status of my application?” gets asked before anyone's had time to check the file
Pre-qualification interest comes in through DMs and gets lost before it reaches a loan officer
Application status lives in the loan origination system, disconnected from wherever borrowers are actually messaging
Rate-lock and closing-timeline reminders get missed without someone tracking every file's deadline manually
Repeat questions about required documents, like pay stubs and bank statements, take up loan officer time daily
From Pre-Qualification to Complete File
Document-Reminder Flow
Automatic reminders for exactly what's still outstanding, linked to your secure upload portal.
Application-Status Updates
Instant status milestones — never an approval decision itself.
Pre-Qualification Intake
Captures new borrower interest and routes it straight to a loan officer.
CRM Integration
Connects to your loan origination system via API or webhook, configured directly into your automations — reads application status and writes document and pre-qualification updates back in parallel, so nothing's entered twice.
Reflys never collects Social Security, bank account, or card numbers over chat — document uploads route to your existing secure portal.
Where Borrower Conversations Happen
WhatsApp-led — document reminders and status updates land where borrowers actually respond, faster than an email reminder that sits unread in a crowded inbox.
Route Pre-Qualification Interest Fast
Instagram DM captures buyers asking about rates and pre-qualification and routes them to a loan officer.
Best for:
- Pre-qualification
- Rate questions
Keep Every File Moving
WhatsApp sends document reminders linked to your secure portal and shares application-status milestones.
Best for:
- Document reminders
- Application status
Mortgage Document Collection Software That Ends the Paper Chase
A stalled loan file almost always means missing documents, not a missing buyer. The request went out by email, landed between promotions and was never opened. Mortgage document collection software reminds borrowers where they actually reply, names exactly what is outstanding and keeps them informed, so loan officers work files instead of inboxes.
How it works
Remind for exactly what is missing
Mortgage document reminders list the specific items outstanding, such as pay stubs or bank statements, and link to your secure upload portal.
Send status milestones
Loan application status updates tell borrowers which stage the file has reached. An approval decision is never delivered by automation. Borrowers stop asking where things stand before anyone has opened the file.
Capture new interest
Pre-qualification lead capture collects a prospect's details from a message or DM and routes them straight to a loan officer. A message that arrives on a Sunday is in front of someone on Monday.
Connect your loan origination system
By API or webhook, Reflys reads application status and outstanding items and writes updates back, without duplicate files.
In practice
Imagine a first-time buyer eleven days from closing with two items outstanding. On Monday she gets a message naming them: last month's bank statements and a signed letter about a deposit. She uploads both through the portal link that evening. On Wednesday she is told the file has moved to final review. Her loan officer never wrote a chasing email, and the closing timeline held.
Practical tips
Ask for documents in small batches with a reason for each. “We need this to verify your down payment” gets a faster response than a list of twelve items.
Never ask borrowers to send documents in the chat itself. Send the link to your secure upload portal every time, without exception.
Track rate lock and closing dates for every file and remind the borrower and the loan officer a week before each. Deadlines missed here cost real money.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
No — Reflys shares status milestones your team sets, such as documents received, in underwriting, or decision pending, and routes any approval or terms conversation to a loan officer.
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