What happens if the driver needs more than a tow, like a jump-start or tire change?

The intake flow asks what's needed up front, so the right service and equipment gets dispatched the first time instead of a truck showing up unprepared.

Does this connect to our existing dispatch system?

Yes — Reflys connects via API or webhook, configured directly into your automations, so it reads driver and job status and writes new dispatch requests back in parallel, no double entry.

Get a Truck Moving Before the Caller Hangs Up

Someone stranded on the shoulder isn't going to wait on hold.

Reflys captures location and vehicle details in the first message, dispatches the request, and sends an ETA automatically, so the call doesn't go to a competitor.

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Towing & Roadside Automation: a customer question answered and confirmed in a Reflys chat

Where roadside
calls get lost

Stranded drivers wait on hold during exactly the moment they're most likely to call a competitor
Location and vehicle details get collected verbally, then re-entered for dispatch
ETA questions repeat every few minutes from an anxious caller on the shoulder
Job and driver history live in the dispatch system, disconnected from wherever the first message actually comes in
Membership-plan coverage questions, like what's included and how many tows a year, get asked mid-emergency, when there's no time to look it up
Invoicing and service-confirmation follow-up gets skipped once the truck leaves the scene

From Stranded Driver to Dispatched Truck

Towing & Roadside Automation workflow: inquiry captured, request handled, and details synced by Reflys

Rapid Intake Flow
Captures location, vehicle type, and issue in one quick chat flow.
Instant Dispatch & ETA
Sends the request to dispatch and messages back an ETA automatically.
Membership FAQ Automation
Instant answers on plan coverage and included services.
CRM Integration
Connects to your dispatch system via API or webhook, configured directly into your automations — reads job and driver status and writes new dispatch requests back in parallel, so nothing's entered twice.

Where Roadside Conversations Happen

WhatsApp-led — it's the fastest channel for a stranded driver to drop a location pin and get an ETA back without waiting on hold.

Answer Membership and Coverage Questions

Instagram DM answers plan, coverage, and pricing questions from drivers comparing roadside services.

Best for:

Membership FAQs
Coverage questions

Drop a Pin, Get an ETA

WhatsApp captures the location pin and vehicle details, dispatches the job, and sends ETA updates.

Best for:

Rapid intake
ETA updates

Towing Dispatch Automation Software That Gets a Truck Moving Faster

A stranded driver on the shoulder will not wait on hold. They hang up and call the next company on the list. Then, once a truck is on the way, they call back every five minutes to ask where it is. Towing dispatch automation software takes the details in the first message and sends the ETA before they ask.

How it works

Capture the job in one flow
Roadside assistance request intake collects the location, vehicle type and problem in a short chat, whether it is a tow, a jump-start, a tire change or a lockout.
Use the pin, not a description
A location pin for tow requests gives your dispatcher an exact position, which is faster and more reliable than a driver describing the nearest exit.
Send the ETA automatically
Tow truck ETA notifications go back to the driver once the job is dispatched, which removes the repeat calls.
Connect your dispatch system
By API or webhook, Reflys writes the job into dispatch and reads status back, with no details typed twice.

In practice

Imagine a driver with a flat on the interstate at 11 pm. She messages instead of calling, drops a pin, selects “tire change” and says she drives a pickup. Ninety seconds later the job is with a driver six miles away and she has an ETA of twenty minutes. She stops searching for another company and waits in the truck.

Practical tips

Ask whether the driver is in a safe place before anything else, and tell anyone in danger to call 911. It is right, and it is what people remember.
Keep the intake to three questions. A stranded driver will answer location, vehicle and problem. A fourth question feels like a form.
Send a service confirmation and the invoice after the job, with a request for a review. The follow-up is usually skipped once the truck leaves, and it is where repeat business starts.

Frequently Asked Questions