Turn Inventory Browsers Into Booked Test Drives
Shoppers message about a specific car at 9pm and expect an answer before a salesperson clocks in the next morning.
Reflys answers inventory and pricing questions instantly and books the test drive on the spot, so the lead is still warm when your team follows up.
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Where dealership
leads go cold
Inventory and pricing questions on a listing post go unanswered outside sales-floor hours
Test drive requests need a phone call and a round of back-and-forth before a slot is confirmed
Trade-in value questions arrive constantly, with no quick way to give even a ballpark answer
Live inventory sits in the dealer management system, disconnected from wherever the sales team is actually messaging leads
Financing pre-qualification interest gets mentioned in chat, then lost instead of routed to the F&I desk
Booked test drives fall through without a reminder, and no-shows aren't caught until the customer never turns up
From Vehicle Inquiry to Booked Test Drive
Inventory FAQ Automation
Instant answers on pricing, specs, and current incentives for any listed vehicle.
Test Drive Booking
Customers confirm a real slot on your sales calendar directly in chat, with an automatic reminder before it.
Trade-In & Financing Intake
Captures trade-in details and financing interest, then routes it straight to the F&I desk.
CRM Integration
Connects to your dealer management system via API or webhook, configured directly into your automations — reads live inventory and writes new test-drive and trade-in leads back in parallel, so nothing's entered twice.
Where Dealership Conversations Happen
WhatsApp and Instagram both lead — Instagram DM catches shoppers browsing a listing post, WhatsApp carries the test-drive booking and trade-in follow-up through to close.
Catch Shoppers Browsing a Listing Post
Instagram DM answers price, spec, and availability questions the moment someone messages about a car they saw.
Best for:
- Inventory questions
- Pricing & incentives
Carry the Deal Through to Close
WhatsApp handles test-drive booking, reminders, and trade-in follow-up in one thread per shopper.
Best for:
- Test-drive booking
- Trade-in intake
Car Dealership Lead Management Software That Books the Test Drive Overnight
Car shoppers do their research at night. They message about one specific vehicle at 9 pm and expect an answer before your sales floor opens. By morning they have heard from another store. Car dealership lead management software answers after-hours leads straight away and puts a test drive on the calendar while the shopper is still interested.
How it works
Answer inventory questions instantly
Automotive lead response covers listing price, specs and current incentives for any vehicle in your inventory, at any hour, so speed to lead no longer depends on staffing.
Book a real appointment
Test drive scheduling confirms a slot on your sales calendar in chat and sends a reminder beforehand, which cuts test drive no-shows.
Capture trade-in and finance interest
Trade-in lead capture collects vehicle details and any mention of financing pre-qualification, then routes it to the F&I desk instead of leaving it in a thread.
Connect your dealer management system
By API or webhook, Reflys reads live vehicle inventory and writes leads and appointments back. A car that sold this morning is not offered tonight.
In practice
Picture a shopper who sees a three-year-old SUV in your Instagram post at 9:15 pm and asks if it is still available. She gets the price, the mileage and a current finance offer, mentions she has a sedan to trade, and books a test drive for Saturday at 11. The salesperson opens Friday's reminder with her trade details attached and has the SUV pulled up front.
Practical tips
Confirm the vehicle is still in stock in the first reply. Nothing loses a shopper faster than arriving for a car that sold on Tuesday.
For trade-in value questions, give a range and invite an appraisal. A range keeps the conversation going. Silence sends them to an online estimator.
Hand negotiation to a person. Automation should answer facts and book the visit, then pass a warm lead to someone who can make a deal.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
It shares the listed price and current incentives you provide, then hands off to a salesperson the moment the conversation moves into negotiation or trade-in value — nothing gets promised your team hasn't approved.
Turn more conversations into customers.
Set up your first automation in under 10 minutes. No risk to your accounts—just more conversations turned into sales, starting today.
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Turn conversations into opportunities with automated replies and follow-ups.
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