Keep Every Collision Customer Updated Without a Daily Call
A car in the body shop for two weeks means two weeks of “any update?” calls if nobody hears otherwise.
Reflys sends stage-by-stage repair updates automatically and coordinates rental car logistics, so your front desk isn't the bottleneck.
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Where repair
updates get stuck
“Any update on my car?” calls repeat throughout a multi-week repair
Estimate delivery and insurance-approval status get explained one phone call at a time
Rental car coordination during the repair adds another call the front desk has to make
Repair-stage data lives in the shop management system, separate from wherever the front desk is actually texting customers
Parts delays push the completion date without anyone proactively telling the customer
Final pickup and payment logistics get arranged over a call instead of confirmed in writing
From Estimate to Ready for Pickup
Repair-Stage Updates
Automatic status messages at each stage — teardown, parts, paint, ready for pickup.
Estimate & Insurance-Status Delivery
Sends the estimate and confirms claim or insurer details received, in chat.
Rental Coordination
Handles rental car pickup and return logistics alongside the repair timeline.
CRM Integration
Connects to your shop management system via API or webhook, configured directly into your automations — reads repair-order status and writes stage updates back in parallel, so the record's always current.
Where Collision Conversations Happen
WhatsApp-led — estimate delivery, repair-stage updates, and rental coordination all run in the same thread as the original intake, so nothing gets re-explained from scratch.
Answer Drivers Looking for a Body Shop
Instagram DM answers estimate and insurance questions from drivers who found your before-and-after work.
Best for:
- Estimate requests
- Insurance questions
Update Every Stage in One Thread
WhatsApp carries estimate delivery, repair-stage updates, and rental coordination from intake to pickup.
Best for:
- Repair-stage updates
- Rental coordination
Body Shop Customer Update Software That Replaces the Daily Status Call
A car that spends two weeks in a body shop generates two weeks of “any update?” calls, unless the customer hears first. Each call pulls an estimator away from an estimate. Body shop customer update software sends progress at every stage and handles the rental, so the front office stops being the bottleneck.
How it works
Update at every stage
Collision repair status updates go out automatically at teardown, parts, paint and refinish, and when the vehicle is ready for pickup. Each message says what was done and what comes next.
Deliver the estimate and claim details
Repair estimate delivery happens in chat, along with insurance claim status updates confirming the claim number and insurer details were received.
Coordinate the rental
Rental car coordination covers pickup and return logistics alongside the repair timeline, so the customer is not left without a car or paying for extra days. Return of the rental is timed to the day the repair is finished.
Connect your shop management system
By API or webhook, Reflys reads repair-stage data and writes updates back, so the completion date in the message matches the one in your system.
In practice
Picture a customer whose sedan was hit in a parking lot. On day one she gets the estimate and a note that her claim was received. On day four she is told teardown found extra damage and a supplement was sent to the insurance adjuster. On day nine she hears the car is in paint. On day twelve it is ready. She called the shop zero times.
Practical tips
Tell customers about parts delays the day you learn of them, with a revised date. People accept a delay. They do not accept discovering it themselves.
Explain in one sentence what each stage means. “Teardown” is clear to you and a mystery to most drivers.
Confirm pickup time, the deductible amount and accepted payment methods in writing the day before. It makes the handover a five-minute visit.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
It sends the estimate and status updates you provide, including confirming that a claim number or insurer has been received, while the actual claims handling stays with your team and the insurer.
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