What are the limits in the Free plan?

The free plan is ideal for beginners and provides only limited features.

What happens if I hit the limit on keywords or team members?

If you reach your keyword or team member limit, automation and messaging features (like live chat and broadcasts) will stop working. You can remove a custom keyword or remove a team member to continue using features within the Free plan limits.

How much does Reflys Pro cost?

The Pro plan is priced based on the number of contacts in your account. Pricing starts from a base monthly rate (e.g., $15/month for up to 500 contacts). As your contact list grows, the pricing adjusts accordingly.

Can I switch between pricing tiers?

Yes. Reflys automatically adjusts your tier based on the number of contacts in your account. No manual upgrade/downgrade needed.

What counts as a contact?

A contact is any individual who interacts with your connected Instagram, Messenger, WhatsApp, or website widget and agrees to receive messages. You can also create or import contacts through tools and integrations. Please note that followers and contacts are not the same.

How do I estimate how many contacts I’ll get?

You can get a rough idea by multiplying your number of followers by your average engagement rate. That gives you an estimate of how many users might start a conversation with you and become contacts.

Can I cap my monthly payment?

Currently, there is no option to set a hard cap. As your audience grows and more users engage with your automation, your contact count and, therefore, your billing may increase.

No, Reflys only supports monthly billing. Pro subscription depends on the number of contacts in your account.

Can I pay through PayPal?

No, Reflys does not support PayPal payments. Reflys uses Stripe as the payment gateway, which accepts most credit and debit cards.

Can I pay only for automation (without contact-based pricing)?

No. To send automated messages, you need contacts who have opted in. Reflys requires contacts to enable automation, so contact-based billing applies. Thus, it is not possible to send automation without collecting contact information.

How can I start or renew my subscription?

To start your Pro trial or renew a canceled plan, go to:

How do I cancel my subscription?

You can cancel anytime from your account settings:

How can I update my payment info?

To change billing info (card details, billing address, etc.):

How do I view or download invoices?

All invoices are available in your Billing section:

Can I use one Pro plan across multiple accounts?

No. Each Reflys account has its own Pro subscription, as billing is calculated based on the number of contacts per account.

Can I transfer my Pro plan to another account?

No. Pro plans are account-specific and subscriptions cannot be transferred. If you made a payment on the wrong account, contact our support team

If something isn't working as expected or you have questions about your billing, feel free to contact our Support Team from your dashboard.

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Billing FAQ – Reflys

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Billing FAQ – Reflys

The Free plan is recommended for individuals who want to experiment with Reflys or have a small business. The Pro has many more advanced features and flexibility

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