Turn Office Lunch Orders Into a Repeatable Flow
A catering arm lives on repeat corporate orders, but every one of them starts as a back-and-forth over headcount, dietary notes, and delivery time that eats up the same hour every week.
Reflys turns that into a standing order flow, so a Tuesday office order takes one message instead of ten.
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Where repeat orders
start from scratch
Weekly office orders start over from scratch every time instead of repeating a known standing order
Headcount and dietary-restriction details get relayed over a rushed phone call and sometimes missed
Delivery-time coordination for a large order competes with taking dine-in reservations at the same desk
Catering order details live outside the restaurant's regular POS, disconnected from wherever the corporate contact actually messages
New catering inquiries go unanswered for a day because they land in a general inbox nobody checks hourly
Reorder timing for repeat corporate clients depends on someone remembering to follow up a week later
From First Inquiry to Standing Order
Standing Order Flow
Recurring corporate orders repeat on schedule, adjusted with a single message.
Dietary & Headcount Capture
Group size and dietary notes are logged per order and sent straight to the kitchen.
New-Inquiry Auto-Response
Catering inquiries get an instant first reply instead of sitting in an inbox overnight.
CRM Integration
Connects to your POS or order system via API or webhook, configured directly into your automations — writes catering orders into the same queue as regular orders in parallel, so nothing's entered twice.
Where Catering Conversations Happen
WhatsApp-led — corporate ordering contacts already expect a business conversation over chat, and a standing weekly order is far easier to confirm or adjust in a thread than re-explaining it on a call each time. Instagram DM plays a smaller role here, mostly for new-business inquiries.
Reply to New-Business Inquiries
Instagram DM plays a smaller role here, giving new catering inquiries an instant first reply.
Best for:
- New inquiries
- Instant reply
Confirm the Standing Order in One Message
WhatsApp runs recurring corporate orders, with headcount, dietary notes, and delivery time confirmed or adjusted in the thread.
Best for:
- Standing orders
- Headcount & dietary
Restaurant Catering Order Software That Makes the Weekly Order One Message
Catering profit comes from repeat clients, but each weekly office lunch tends to start from zero: a call about headcount, a second about dietary restrictions, a third about the delivery window. Restaurant catering order software turns that routine into a standing order the client confirms or adjusts with a single message.
How it works
Set up a standing order
Recurring catering orders repeat on schedule. The client replies only to change something, so corporate catering orders stop consuming the same hour every week. A week can be skipped or changed with one reply.
Capture headcount and dietary notes
Group size and dietary restrictions are logged per order and sent straight to the kitchen in writing, not relayed from a rushed call.
Reply to new inquiries at once
Catering inquiry response is automatic, with your catering menu, order minimum and the questions you need answered. Inquiries no longer sit in a general inbox overnight.
Connect your POS or order system
By API or webhook, Reflys writes each catering order where the kitchen and the invoice can pick it up. Order history for corporate accounts stays in one place for the next quote.
In practice
Imagine an office manager who orders lunch for a team meeting every Tuesday. On Monday at 2 pm she receives her standing order: twenty-four people, three vegetarian, delivery at 11:45. She replies “make it twenty-eight, one gluten-free.” The kitchen ticket updates and she gets a confirmation. The exchange took her thirty seconds, and it took your staff none.
Practical tips
Send the standing order for confirmation a full day ahead. It gives the client time to check numbers and your kitchen time to prep.
Confirm every dietary note back in writing. For bulk orders, a missed allergy is the mistake that ends corporate accounts. Label each special meal with the guest's name on the box.
Treat catering lead management as a race. Answer new inquiries within minutes with a price range, since offices usually ask three restaurants.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — a standing order can be confirmed once and repeated on schedule, with the contact only messaging in when headcount or timing changes.
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