Qualify Commercial Inquiries Before They Reach a Broker
A commercial lease inquiry needs square footage, budget, and timeline answered before it's worth a broker's time, and that back-and-forth usually happens over email.
Reflys captures it in chat first, so brokers only step in for space that fits.
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Where commercial
inquiries get stuck
Space specs, asking rent, and availability get repeated by phone and email for every inquiry
Unqualified prospects — wrong size, wrong budget — take up broker time before the fit is clear
Site-visit scheduling drags out over multiple rounds of back-and-forth
Deal and property data lives in the commercial CRM, separate from wherever prospects first reach out
Inquiries across multiple listings and brokers aren't tracked in one place, so follow-up slips
A prospect who asks after hours doesn't hear back until the next business day, often after they've moved to another property
From Space Inquiry to Booked Site Visit
Space Qualification Flow
Size, budget, and timeline captured before a broker gets involved.
Property Spec FAQ
Consistent answers on square footage, asking rent, and availability.
Site-Visit Scheduler
Prospects pick a visit slot directly inside the chat.
CRM Integration
Connects to your commercial real estate CRM via API or webhook, configured directly into your automations — reads deal and property data and writes site-visit bookings and inquiry status back in parallel.
Where Commercial Conversations Happen
WhatsApp-led for qualification and site-visit scheduling — commercial tenants and buyers expect a fast, direct reply, not a contact form and a wait.
Catch Inquiries From Listing Posts
Instagram DM answers space, size, and asking-rent questions the moment a prospect reaches out.
Best for:
- Space inquiries
- Property specs
Book the Site Visit in the Same Chat
Prospects pick a site-visit slot right in the WhatsApp thread, with no contact form and no wait.
Best for:
- Site-visit scheduling
- Broker handoff
Commercial Real Estate Lead Management That Qualifies Before the Broker Calls
A commercial inquiry is only worth a broker's afternoon once three things are known: how much space, what budget and when. That exchange usually takes four emails over three days. Commercial real estate lead management in chat settles it in minutes, at any hour, before the prospect moves on to another building.
How it works
Capture space requirements first
Commercial real estate lead qualification asks for square footage, budget and move-in timeline before a broker is involved, so only inquiries that fit reach a person.
Answer specs consistently
Load square footage, asking rent and availability for each listing. Every prospect gets the same accurate answer, whether they ask about office space or retail space. Brokers stop retyping the same details for every inquiry.
Schedule the tour in chat
Property tour scheduling lets prospects choose a site visit time in the conversation, without rounds of email.
Track every inquiry
With commercial real estate CRM integration by API or webhook, each inquiry and tour is written to the right listing and broker. Nothing slips when several brokers share a portfolio.
In practice
Say an operations manager is looking for 8,000 square feet of industrial space and sends an inquiry at 7 pm. She gets the specs and asking rent straight away, confirms her budget and a move-in timeline of ninety days, and books a tour for Thursday morning. The broker's first contact with her is a qualified site visit, not a discovery call.
Practical tips
Ask for a size range, not an exact figure. Tenants often flex by twenty percent for the right building, and a range keeps more options open.
Handle lease and sale inquiries for the same property in separate paths. The qualifying questions and the people involved are different. Route each one to the broker who handles that side.
Set broker follow-up for the day after a tour while the space is fresh. A short message asking what they thought often restarts a stalled decision.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — the qualifying flow adapts to what's being asked, whether it's lease terms or a purchase inquiry, before routing to the right broker.
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