Stop Answering “Where's My Parcel?” By Hand
Tracking-status messages make up most of a courier's daily inbound volume, and answering them one by one leaves less time for actual pickups and deliveries.
Reflys automates the status reply and lets a customer book a pickup without a phone call.
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Where parcel
requests get stuck
“Where's my parcel?” messages make up a large share of daily inbound volume
Pickup requests come in by phone and get relayed to dispatch by hand
Shipment status and delivery history live in the tracking or dispatch system, separate from wherever customers are actually texting to ask
COD collection amounts get confirmed verbally at the door, leading to disputes and short payments
Failed-delivery and reschedule requests pile up without an automatic way to rebook a time slot
Bulk shippers need status updates sent for hundreds of parcels a day, not answered one at a time
From Tracking Question to Booked Pickup
Automated Tracking Replies
Instant status replies pulled from the shipment's current tracking state.
Pickup Booking Flow
Customers request a pickup with address and time slot directly in chat.
COD Confirmation Messages
Amount and payment method confirmed before the rider ever knocks.
CRM Integration
Connects to your tracking and dispatch system via API or webhook, configured directly into your automations — reads shipment status and writes new pickups and reschedules back in parallel, no double entry.
Where Courier Conversations Happen
WhatsApp-led — tracking replies, pickup booking, and COD confirmations in one thread per shipment. SMS as a fallback for customers without WhatsApp.
Answer Sender Questions From Your Profile
Instagram DM answers rate, coverage, and pickup questions from people finding your courier service.
Best for:
- Rate questions
- Pickup requests
Keep Every Shipment in One Thread
WhatsApp carries tracking replies, pickup booking, and COD confirmations in one thread per shipment.
Best for:
- Tracking replies
- COD confirmations
Courier Delivery Notification Software That Answers “Where Is My Parcel?”
For most couriers, the largest share of daily messages is one question asked hundreds of ways: where is my parcel? Each answer means looking up a tracking number and typing a reply. Courier delivery notification software sends the status automatically, so dispatch can spend the day moving parcels instead of describing them.
How it works
Reply with the live status
Automated tracking updates answer from the shipment's current delivery status, which removes many where is my parcel inquiries before a person sees them. The customer gets an answer in seconds at any hour.
Take pickups in chat
Courier pickup booking collects the address and a time slot in a short flow. A pickup request reaches dispatch complete, without a phone call. The sender receives a confirmation with the collection time.
Confirm cash on delivery in advance
COD delivery confirmation tells the customer the amount and payment method before the driver arrives, which prevents disputes at the door.
Connect your dispatch system
By API or webhook, Reflys reads shipment status from your tracking and dispatch system and writes bookings back. Proof of delivery can be sent the same way once a parcel is signed for.
In practice
Picture an online seller with sixty parcels out on a Tuesday. Her customers ask about them all afternoon, and each gets an instant status without her or your team typing a word. One recipient asks at noon, sees that his parcel is out for delivery and confirms his COD amount, so he is home with the right payment when the driver arrives. Nobody at dispatch looked up a tracking number.
Practical tips
Send a status message when a parcel is out for delivery. A customer who knows it is coming is home to receive it.
Offer redelivery slots in the failed delivery message itself. Every extra step between the miss and the rebooking costs another attempt.
Give bulk shippers a daily summary of delivery exceptions only. They do not need hundreds of confirmations, just the few parcels that need a decision.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — a pickup request flow collects address, package details, and preferred time slot directly in chat, and routes it straight to dispatch.
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