Manage Every Listing's Guest Messages From One Thread
Running several short-term listings means the same check-in and Wi-Fi questions land across multiple platforms and guests, with no single place to answer them.
Reflys automates the repeat questions and keeps every conversation in one inbox, no matter which listing it came from.
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Where guest
messages pile up
Check-in instructions, door codes, and Wi-Fi passwords get typed out individually for every guest
The same house-rules and amenity questions repeat across every listing
Guest messages arrive scattered across multiple booking platforms with no single inbox
Booking and calendar data live in the channel manager, disconnected from wherever guest messages actually happen
Late check-out or early check-in requests get missed between managing several properties at once
Post-stay review requests get sent late, or not at all, because nobody circles back after checkout
From Booking to Smooth Check-In
Automated Check-In Sequence
Door codes, Wi-Fi, and house rules sent ahead of arrival.
Unified Multi-Listing Inbox
Every guest conversation in one place, across platforms.
FAQ Automation
Instant answers on amenities, parking, and house rules.
CRM Integration
Connects to your channel manager and booking calendar via API or webhook, configured directly into your automations — reads reservation data and writes guest messages and status updates back in parallel, so nothing's entered twice.
Where Guest Conversations Happen
WhatsApp-led once a guest is booked — it's the channel hosts and guests both prefer over in-platform messaging for real-time check-in coordination.
Answer Guests Browsing Your Listings
Instagram DM answers availability, amenity, and pricing questions from travelers who found your stays on your profile.
Best for:
- Availability questions
- Amenity FAQs
Coordinate Every Check-In in Real Time
WhatsApp sends check-in instructions and handles house-rule questions and timing requests once a guest is booked.
Best for:
- Check-in instructions
- Early check-in requests
How to Automate Guest Messages Across Every Rental Listing
Running more than one short-term rental means answering the same handful of questions over and over. How do I get in? What's the Wi-Fi? Can I check in early? Each one is easy. The problem is that they arrive from different guests, on different platforms, at all hours.
The best hosts treat guest messaging like a checklist, not a conversation they make up each time:
How to fix it
Map the guest journey
Booking confirmed, a few days before arrival, check-in day, mid-stay, checkout, after checkout. Decide what each guest needs at each point.
Write one template per stage, per property
Door code, Wi-Fi, parking and house rules go in the check-in message. Write them once and check they are correct.
Send check-in details ahead of time
Guests who have the code and directions before they arrive rarely message at the door.
Pull every listing into one inbox
Switching between platforms is where requests like early check-in get missed.
Ask for the review the day after checkout
The stay is still fresh, and a short friendly message is enough.
Reflys sends an automated check-in sequence with door codes, Wi-Fi and house rules, answers amenity and parking questions instantly, and keeps every listing's conversations in one inbox. It connects to your channel manager and booking calendar, so messages follow the actual reservation.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — every listing's guest messages land in one unified inbox, whichever platform the booking came from, instead of a separate view per property.
Turn more conversations into customers.
Set up your first automation in under 10 minutes. No risk to your accounts—just more conversations turned into sales, starting today.
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Turn conversations into opportunities with automated replies and follow-ups.
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