Answer the Portfolio DM Before the Project Goes Elsewhere
Someone likes a post, DMs about a logo project, and the reply usually comes hours later — long after they've messaged two other designers.
Reflys answers scope and pricing questions immediately and tracks revision rounds in the same thread, so nothing gets lost between the brief and the final file.
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Where design
projects get stuck
Portfolio-post DMs ask the same scope and pricing questions before a project even starts
A slow first reply often means the lead has already messaged another designer
Revision rounds get tracked across scattered messages, so it's unclear what feedback is still open
Project briefs and file versions live in a project management tool, separate from the client conversation happening in DM
Final file delivery and usage-rights questions come up at the end of every project
A client who goes quiet mid-project rarely gets a structured nudge to keep it moving
From Portfolio DM to Approved Final File
Project Inquiry FAQ
Instant answers on scope, pricing range, and turnaround from a portfolio DM.
Revision Round Tracking
Each round logged in the client thread so open feedback is never a guess.
Delivery & Rights FAQ
Standard answers on file formats and usage rights, every project.
CRM Integration
Connects to your project management tool via API or webhook, configured directly into your automations — reads project and revision history and writes new inquiries and status updates back in parallel.
Where Design Conversations Happen
Instagram DM-led — most project inquiries start on a portfolio post; WhatsApp picks up once a project is scoped and moves into active revisions.
Answer the Portfolio DM First
Most project inquiries start on a portfolio post, and Instagram DM answers scope and pricing right away.
Best for:
- Project inquiries
- Pricing questions
Run Revisions in One Thread
WhatsApp picks up once a project is scoped and moves into active revision rounds.
Best for:
- Revision rounds
- File delivery
How to Answer Portfolio DMs Fast and Keep Revisions Under Control
A design inquiry usually starts with a compliment and a question: “Love your work, how much for a logo?” The lead is often messaging two or three designers at the same time. The one who replies first with something useful usually gets the brief.
The second problem shows up later. Feedback arrives in pieces across DMs and WhatsApp, and by round three nobody is sure which notes are still open. Here is how to handle both:
How to fix it
Publish a pricing range, not a fixed price
“Logo projects start from X and depend on scope” answers the question without boxing you in.
Ask for the brief in the first reply
Business name, what they need, deadline, and two or three brands they like. This turns a vague DM into a project you can quote.
Decide your revision rules upfront
State how many rounds are included and what counts as a new round. Share it before work starts.
Log every round in one place
Each time you send a version, note what changed and what feedback is still open.
Answer the delivery questions before they are asked
File formats and usage rights come up at the end of every project. Put them in your standard handover message.
Reflys handles the first reply on Instagram the moment a DM lands, with your scope and pricing-range answers, and captures the project details. Once the project moves to WhatsApp, each revision round is logged in the same thread. The final quote and the creative calls stay with you.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
It answers standard scope and pricing-range questions instantly and captures project details, then you send the final quote — pricing stays your call.
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