Can Reflys handle questions about which trainer is teaching a given class?

Yes. Set the schedule once, and Reflys answers instantly with the right trainer and time, without staff repeating it all day.

Does this work with our existing gym management software?

Yes — Reflys connects via API or webhook, so it's built into the same automation already handling class booking and reminders, not a separate system to check.

Never Let a Class or Membership Question Wait Until Morning

Membership questions, class schedules, and trainer availability shouldn't depend on someone being at the front desk.

Reflys answers instantly and books the class, day or night.

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Gym & Health Club Automation: a customer question answered and confirmed in a Reflys chat

Where gym sign-ups
go cold

Class schedule and pricing questions pile up in DMs between sessions
Trial memberships go cold without fast, consistent follow-up
“Which trainer is teaching Tuesday's class?” gets asked constantly
Member data lives in the gym management software, disconnected from wherever staff are actually replying to DMs
Cancellations and no-shows for popular classes go unnoticed until the room is half empty
Past members who let their membership lapse rarely hear from the gym again

From First Question to Paid Membership

Gym & Health Club Automation workflow: inquiry captured, request handled, and details synced by Reflys

Class Schedule & Pricing FAQ
Instant answers on class times, pricing, and trainer availability.
Trial Lead Nurture
Automated follow-up sequences turn trial interest into paid memberships.
Lapsed-Member Win-Back
Automatic re-engagement messages to members whose plans have lapsed.
CRM Integration
Connects to your gym management software via API or webhook, configured directly into your automations — reads membership status and writes new bookings and sign-ups back in parallel, so nothing's entered twice.

Where Gym Conversations Happen

WhatsApp-led for membership and scheduling questions; Instagram DM covers leads coming from workout content and trainer posts.

Catch Leads From Workout Content

Instagram DM picks up leads coming from workout content and trainer posts, and answers class and pricing questions on the spot.

Best for:

Workout content leads
Pricing FAQ

Run Membership and Booking in One Thread

WhatsApp handles membership questions, class booking, trial follow-up, and win-back messages to lapsed members.

Best for:

Class booking
Trial nurture

Gym Lead Management Software That Converts Trials Into Memberships

Many gym inquiries arrive in the evening, after the person has finished work and before your front desk is free. If the reply comes the next afternoon, the motivation that prompted the message has faded. Gym lead management software answers at once and follows every trial through to a decision, so interest does not expire in the inbox.

How it works

Answer schedule and pricing instantly
Questions about the class schedule, membership pricing and trainer availability get a reply at any hour, and class booking happens in the same chat.
Follow up on every trial
Trial membership follow-up runs as an automated sequence after a free trial pass is used. Gym membership sales automation means no trial ends without an offer.
Bring back lapsed members
Re-engagement messages go automatically to lapsed members, so you win back lapsed gym members who would otherwise never hear from the gym again.
Connect your gym management software
By API or webhook, Reflys reads member data and writes bookings and new leads back, so the front desk works from one record.

In practice

Picture someone who watches one of your trainer's workout videos at 9:30 pm and messages to ask about group fitness classes. She gets the schedule and prices, books a trial for Saturday's 9 am class and receives a reminder on Friday. On Sunday a follow-up asks how it went and shows the two membership options. She joins on Monday without a sales call.

Practical tips

Send the first follow-up within a day of the trial visit and ask a question. “How did the class feel?” starts a conversation. A price list ends one.
When a popular class has no-shows, message the people who booked and missed. A friendly nudge now is cheaper than a cancellation later.
Give lapsed members a reason to return that is specific and has an end date, such as a new class time or a two-week pass. Vague “we miss you” messages do little for member retention.

Frequently Asked Questions

Questions? We've got answers.

Everything you need to know about Reflys, automations, integrations, and getting started.

Yes — most members already message on WhatsApp or Instagram, and booking directly in that chat is faster for them than a phone call during business hours.