Stop Losing Furniture Sales to Unanswered Dimension Questions
A couch or a dining set is a slow, considered purchase, and it stalls the moment a shopper can't confirm it'll fit through the door or into the room.
Reflys answers dimension, delivery-window, and assembly questions on the spot, before the tab closes.
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Where big-ticket
carts stall
Dimension and “will it fit” questions stall big-ticket carts for days
Delivery-window scheduling happens over back-and-forth messages instead of a simple booking flow
Assembly and installation questions repeat for every large item sold
Order and fulfillment status lives in a separate inventory or warehouse system, invisible from the chat thread customers actually use
Damage-on-arrival claims for bulky items need a fast response before a one-star review gets posted
Material, color, and in-stock variant questions pile up faster than staff can check the warehouse
From Dimension Question to Delivered
Dimension & Fit Assistant
A quick chat flow confirms measurements against the product before the shopper commits.
Delivery Scheduling Flow
Customers pick a delivery window directly in chat instead of an email back-and-forth.
Damage Claim Fast-Track
A guided flow captures photos and details immediately so claims move faster.
CRM Integration
Connects to your inventory or warehouse management system via API or webhook, configured directly into your automations — reads stock and fulfillment status and writes delivery and claim updates back in parallel, so the record's always current.
Where Furniture Conversations Happen
Instagram DM for room-inspiration browsing and dimension questions on posts; WhatsApp for delivery-window scheduling and assembly confirmations.
Answer “Will It Fit?” on the Post
Instagram DM answers dimension, material, and variant questions from shoppers browsing room inspiration on your posts.
Best for:
- Dimension check
- Room inspiration
Schedule Delivery in One Thread
WhatsApp handles delivery-window scheduling, assembly confirmations, and damage claims once the order's placed.
Best for:
- Delivery scheduling
- Damage claims
How Furniture Stores Can Close Big-Ticket Sales Stuck on “Will It Fit?”
Nobody buys a sofa on impulse. Shoppers measure, compare and worry about whether it will fit through the door. When they can't get a quick answer, the cart sits for days and often never converts.
The questions after the sale matter just as much. Delivery windows, assembly and damage claims decide whether the customer leaves a good review or a bad one. Here is what helps:
How to fix it
Help shoppers measure the right things
Room space, doorway width and stair turns. A guided set of questions catches problems before the order, not at the door.
List exact dimensions and variants in your replies
Width, depth, height, and which colors and fabrics are in stock now.
Let customers pick a delivery window
Offering available slots in chat is faster than a phone call to arrange it.
Answer assembly questions before delivery
Tell customers what is assembled, what isn't, and what tools they need.
Make damage claims fast and easy
Ask for photos and order details straight away. A quick, fair response often prevents a one-star review.
Reflys walks shoppers through measurements with a fit assistant, offers delivery windows in chat, and runs a damage claim flow that collects photos and details immediately. It connects to your inventory or warehouse system, so stock and delivery data stay in one place.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — the fit assistant walks through the room and doorway measurements and checks them against the product's dimensions, so shoppers get a real answer instead of guessing.
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