Get Every Fill Rebooked Before the Set Grows Out
Lash and brow work runs on a fill cycle, and a client who doesn't rebook in time usually needs a full new set instead of a quick touch-up.
Reflys tracks the cycle and books the fill automatically.
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Where lash
fills slip through
Fill reminders don't go out consistently, so clients lapse into needing a full new set
Patch-test requirements for new clients get missed or explained inconsistently
Style and technique questions like volume versus classic or lamination versus tint repeat with every new inquiry
Client history — last fill date, style, any reactions — lives in the booking software, disconnected from the DM thread staff reply from
Same-day fill requests are hard to slot in without checking the book manually
New leads from a style post go cold without a same-day follow-up
From Style Question to Booked Fill
Fill-Cycle Reminders
Automatic rebooking reminders timed to each client's style and cycle.
Patch-Test Routing
New clients automatically booked into a required patch test first.
Style & Technique FAQ
Instant answers on style, technique, and pricing questions.
CRM Integration
Connects to your studio booking software via API or webhook, configured directly into your automations — reads fill history and writes new bookings back in parallel, so nothing's entered twice.
Where Lash & Brow Conversations Happen
Instagram DM for style inspiration and discovery; WhatsApp for booking, fill reminders, and patch-test scheduling.
Follow Up on Style Posts the Same Day
Instagram DM answers style, technique, and pricing questions before a new lead goes cold.
Best for:
- Style FAQs
- Same-day follow-up
Rebook Every Fill on Time
WhatsApp handles booking, fill reminders, and patch-test scheduling in one thread per client.
Best for:
- Fill reminders
- Patch-test booking
Lash Studio Booking Automation That Rebooks Every Fill on Time
Lash extensions run on a calendar. A client who rebooks at two or three weeks needs a fill. A client who waits five needs a full set, costs you a longer appointment and often blames the lashes. Lash studio booking automation tracks each client's fill cycle and makes the reminder automatic.
How it works
Remind on each client's cycle
Lash fill reminders are timed to the individual's style and interval, so the message arrives when a fill is still possible.
Route new clients to a patch test
Patch test scheduling books first-time clients into the required test before their appointment, the same way every time. The rule is applied to everyone, so nobody has to remember to mention it.
Answer style questions instantly
Questions about classic and volume sets, brow lamination or a brow tint get an immediate answer with pricing, followed by brow appointment booking or lash booking in the same chat.
Connect your booking software
By API or webhook, Reflys reads last fill date, style and any noted sensitivities and writes bookings back. The artist sees the client's history before she arrives.
In practice
Say a client had a volume set applied on the 3rd. On the 17th she receives a reminder that her fill is due this week, with three times. She books the 20th. Meanwhile a new lead from an Instagram post asks about lamination, gets the price and how long it lasts, and is booked for a patch test on Thursday before her appointment on Saturday.
Practical tips
Tell clients at their first visit when their fill is due and that a reminder will come. Expectation plus reminder is what builds client retention.
Never skip or shorten the patch test to win a same-day booking. Explain why it exists. Most new clients respect a studio that is careful.
Offer same-day fills only from real openings in the book. A promise you have to squeeze in makes the lash artist late for everyone after.
Questions? We've got answers.
Everything you need to know about Reflys, automations, integrations, and getting started.
Yes — fill reminders go out automatically on the cycle you set for that client's style, before the set grows out too far for a touch-up.
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